Last Updated: 7 March 2026
EG CRM (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the EG CRM platform, including our social media scheduling tools that integrate with third-party platforms such as Facebook, Instagram, and LinkedIn.
EG CRM is a cloud-based Customer Relationship Management and marketing automation platform developed by EG Solutions Pty Ltd, based in Sydney, Australia.
By using our platform or connecting your social media accounts, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information when you use EG CRM.
1.1 Account Information
When you create an account on EG CRM, we may collect:
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Name
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Email address
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Company name
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Phone number
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Billing information
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Login credentials
This information is required to create and manage your account.
1.2 Social Media Account Data
When you connect your social media accounts (such as Facebook Pages) to EG CRM, we may access limited information via official APIs provided by Meta Platforms.
This may include:
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Facebook Page ID
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Page name
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Page access token
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Page profile picture
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List of pages you manage
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Content scheduled or published through EG CRM
EG CRM does not access personal messages, private user data, or personal Facebook profiles unless explicitly authorised through the official Facebook login permissions.
1.3 Content You Create
We may store the following content created by you in the platform:
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Social media posts
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Scheduled posts
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Media files (images, videos)
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Post captions
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Publishing schedules
This data is stored securely in order to deliver the posting services.
1.4 Technical Information
We may automatically collect certain technical data including:
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IP address
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Browser type
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Device information
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Operating system
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Login timestamps
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Usage data
This information helps improve the security and performance of the platform.
2. How We Use Your Information
We use the collected information to:
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Provide CRM and social media scheduling services
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Publish scheduled posts to connected social media accounts
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Maintain and improve the platform
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Provide customer support
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Manage subscriptions and billing
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Ensure security and prevent misuse
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Comply with legal obligations
We do not sell or rent your personal information to third parties.
3. Facebook & Social Media API Usage
EG CRM uses official APIs provided by:
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Facebook (Meta)
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Instagram
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LinkedIn
These integrations allow users to:
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Connect their social media pages
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Schedule posts
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Publish content automatically
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Manage social media marketing campaigns
EG CRM only accesses the data necessary to perform these actions and strictly follows the Meta Platform Terms and Developer Policies.
Users can disconnect their social media accounts at any time from their account settings.
4. Data Storage & Security
We implement appropriate technical and organisational security measures to protect your information.
These include:
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Secure servers
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Encrypted data transmission (HTTPS)
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Authentication security
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Access controls
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Regular system monitoring
All user data is stored securely on managed cloud infrastructure.
5. Data Sharing
We do not sell your personal data.
We may share limited information only in the following circumstances:
Service Providers
We may use trusted third-party service providers to operate our platform, including:
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Cloud hosting providers
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Payment processors
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Security monitoring services
These providers are required to maintain strict confidentiality.
Legal Compliance
We may disclose information if required by law, regulation, or legal request.
6. Data Retention
We retain your data only as long as necessary to provide services.
Data may be retained:
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While your account is active
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As required for legal or compliance purposes
Users may request deletion of their account and associated data at any time.
7. Your Rights
Depending on your location, you may have the right to:
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Access your data
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Request correction of inaccurate data
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Request deletion of your data
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Withdraw consent for certain data processing
Requests can be made by contacting us.
8. Third-Party Services
EG CRM integrates with third-party platforms including Facebook, Instagram, and LinkedIn.
Use of these platforms is also subject to their respective privacy policies:
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Meta Privacy Policy
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LinkedIn Privacy Policy
EG CRM is not responsible for the privacy practices of these platforms.
9. Children’s Privacy
EG CRM is intended for business use and is not designed for individuals under the age of 16.
We do not knowingly collect data from children.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically.
When updates are made, the “Last Updated” date will be revised.
Continued use of the platform indicates acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or your data, please contact us:
EG Solutions Pty Ltd
Suite 5/48 George Street
Parramatta NSW 2150
Australia